My REP Band disconnects frequently - Noise REP Band

1. Keep the band within 10 m (33 ft) of your phone; walls and other electronic devices can weaken the signal.

 2. Confirm that Bluetooth has not been switched off on your phone.

 3. On Android, set NoiseFit's battery setting to 'Unrestricted' and confirm it is not listed under 'sleeping apps', as battery-saving features can silently break the connection. On iOS, keep Background App Refresh enabled for NoiseFit and avoid force-quitting the app.

 4. After a brief disconnection, the band will usually reconnect on its own within a few seconds. If the app continues to show 'Disconnected', tap 'Retry' in the connection banner.

 5. Check the band's battery level; below 3%, it shuts down automatically to protect the battery.

 6. If the issue persists, go to your phone's Bluetooth settings, find the band, and select 'Forget Device'. Then pair the band again from within the app.

 7. If the issue still persists after re-pairing, check whether an update is available for the app and install it, or reinstall the app.

My REP Band won't reconnect automatically - Noise REP Band

• The band should reconnect automatically within seconds of coming back into range. If it does not, try the following:

 1. Tap 'Retry' in the app's connection banner.

 2. On Android, disable battery optimization for NoiseFit and lock the app in your recent apps list. On iOS, keep Background App Refresh enabled and avoid force-quitting NoiseFit.

 3. If the band still fails to reconnect, restart your phone and try again.

 4. Double-tap the band to check its battery level; a flashing red light indicates below 5%, and the band powers down completely at 3%."

Band disconnected during a workout — is my data lost - Noise REP Band

No. If the REP Band temporarily disconnects from your phone during a workout, it continues recording the workout locally and will sync the data once the connection is restored.

Steps

1.Do not end the workout immediately after the disconnection. Allow the REP Band to continue recording.

2.Bring the REP Band back within Bluetooth range of your phone.

3.Open the NoiseFit app and allow a few minutes for the workout data to sync. Check the Fitness/Activity tab for your workout summary.

4.Avoid starting a new workout immediately after a disconnection, as it may cause the new data to merge with the previous workout session.

Notes

1.A temporary Bluetooth disconnection does not result in complete workout data loss. The REP Band stores workout data locally and syncs it after reconnection.

2.Any activity performed during the disconnection period is not recorded and will be skipped in the final workout summary.

3.If the REP Band battery is completely depleted before the workout is synced, the incomplete workout data cannot be saved or recovered.